Free for BPO.
Forever.
While competitors charge $5-25 per user per month, HeroFocus offers unlimited users FREE forever. Because we believe every BPO — from 10 agents to 10,000 — deserves professional workforce management tools.
We Understand Small BPOs
70% of BPOs have fewer than 100 agents. Enterprise tools at $10-25/user price them out. We believe every BPO deserves professional tools.
30-45% Annual Turnover
BPO agent turnover is brutal. Per-user pricing punishes you for industry realities. Our free tier means onboarding new agents costs nothing.
No Hidden Costs
No credit card required. No 14-day trial that auto-converts. No surprise charges. Free means free — forever.
Unlimited Users
While competitors limit free tiers to 3 users, HeroFocus offers unlimited users on the free plan. Scale your team without scaling costs.
Free
Perfect for small BPO teams. No credit card required. No time limit. Free forever.
- Unlimited users — no 3-user cap
- One-click clock-in/out
- IP verification for authenticity
- Screenshots every 5 minutes
- Basic attendance reports
- Multi-timezone support
- Email support
- 180-day data retention
- Custom screenshot intervals
- Advanced analytics
- API access
- Priority support
Professional
For growing BPO operations. Monthly billing, scale up or down anytime. No annual lock-in.
- Everything in Free, plus:
- Custom screenshot intervals (1-10 min)
- Smart blur for privacy
- Advanced attendance analytics
- Holiday management (100+ countries)
- Exception appeal workflow
- 360-day data retention
- Shift scheduling
- Basic integrations (Slack, Teams)
- Priority email support
- Team productivity reports
- Multi-tenant architecture
Enterprise
For large-scale BPO contact centers with complex compliance, integration, and reporting needs.
- Everything in Professional, plus:
- Multi-tenant architecture
- Forever data retention
- Full API access
- CRM integrations (Zendesk, Freshdesk)
- HR/Payroll integrations
- GDPR & SOC 2 compliance tools
- Advanced audit logging
- Custom reports & BI export
- Role-based access control (RBAC)
- SSO/SAML support
- Dedicated account manager
- 24/7 phone support
The Only Free Option for BPO
Every other workforce management tool either has no free tier, or limits free accounts to just 3 users. HeroFocus is the only platform that offers unlimited free users specifically designed for BPO operations.
| Platform | Free Users | True Free Tier | BPO-Specific | Monthly Billing | Starting Price |
|---|---|---|---|---|---|
HeroFocus | Unlimited | $0 | |||
ActivTrak | 3 only | $10+ | |||
Hubstaff | None | $4.99+ | |||
Time Doctor | None | $7+ | |||
Teramind | None | $11+ |
* Pricing data verified January 2026. Competitors' free tiers are either non-existent or severely limited.
Monthly Billing. No Annual Lock-In.
BPO operations are seasonal. Your workforce fluctuates with campaigns, holidays, and market demands. Why should you be locked into annual contracts? HeroFocus offers true monthly billing.
Monthly Billing
No annual contracts. Pay month-to-month. Perfect for BPO's seasonal fluctuations.
Scale Up Instantly
Holiday surge? Add 100 agents today. Your billing adjusts automatically.
Scale Down Freely
Campaign ended? Remove agents next month. No penalties, no wasted budget.
True Per-Agent Pricing
Only pay for active agents. Agent goes offline? Stop paying immediately.
Perfect for BPO Seasonal Fluctuations
Holiday season coming? Add 200 agents instantly. Campaign ended? Remove them next month. No penalties, no wasted budget. Your billing adjusts automatically.
Compare Plans
See exactly what's included in each plan
| Feature | Free | Professional | Enterprise |
|---|---|---|---|
| Users | Unlimited | Unlimited | Unlimited |
| Clock-in/out | ✓ | ✓ | ✓ |
| IP Verification | ✓ | ✓ | ✓ |
| Screenshot Interval | 5 min | 1-10 min | Custom |
| Data Retention | 180 days | 360 days | Forever |
| Timezones | All | All | All |
| Analytics | Basic | Advanced | Custom BI |
| Integrations | — | Basic | Full API |
| Support | Priority | 24/7 Phone |
Frequently Asked Questions
Everything you need to know about HeroFocus pricing
Is the Free plan really free forever?
Yes! Our Free plan includes essential attendance tracking and screen monitoring features at no cost, with no time limit. We believe every BPO company should have access to basic workforce management tools regardless of budget.
Why is HeroFocus free when competitors charge $5-25/user?
We built HeroFocus from 15+ years of running BPO operations. We know small and mid-size contact centers can't afford enterprise pricing. Our mission is to democratize workforce management for all BPOs.
Can I upgrade or downgrade at any time?
Absolutely. You can upgrade to access more features or downgrade if your needs change. Changes take effect at the start of your next billing cycle. No penalties for scaling down.
Do you require annual contracts?
No! Unlike most competitors who require annual commitments, HeroFocus offers true monthly billing. This is perfect for BPO operations with seasonal fluctuations — add agents during peak seasons, remove them when campaigns end.
How does the 14-day trial work?
Start your Professional trial with full access to all features. No credit card required. At the end of 14 days, choose to subscribe or continue with the Free plan — you won't lose any data.
Do you offer volume discounts?
Yes, we offer significant discounts for teams over 100 users. Contact our sales team for a custom quote tailored to your organization's size.