Core Features
Everything you need to manage attendance and monitor productivity for your distributed customer service teams.
One-Click Clock-In
Simple web and mobile one-click attendance with IP verification for authenticity. No complex hardware or biometric systems required. Perfect for BPO agents working from home or office.
Screen Monitoring
Privacy-first periodic screenshots with smart blur technology. Random intervals prevent gaming while protecting sensitive customer information. Essential for remote BPO teams.
Global Timezone Support
Perfect support for attendance management across all global time zones. Automatic DST handling and timezone conversion for Manila, Bogotá, Budapest, and beyond.
Holiday Management
Built-in global holiday data for 100+ countries with flexible leave policy configuration. Essential for multi-site BPO operations managing diverse workforces.
Enterprise Features
Advanced capabilities for large-scale BPO operations with complex requirements.
Multi-Tenant Architecture
Isolated data environments for different clients or business units with centralized management.
Internationalization
Full multi-language support including UI, notifications, and reports in local languages.
Role-Based Access Control
Granular permission system with customizable roles for admins, managers, and agents.
API Integration
RESTful APIs for seamless integration with your existing tech stack and workflows.
Cross-Site Management
Unified management across multiple locations with site-specific configurations.
Anti-Cheating Protection
IP verification, random screenshot intervals, and activity correlation to ensure authentic attendance.
Security & Compliance
Enterprise-grade security with full compliance for global operations. Your data is protected by industry-leading standards and practices.
GDPR Compliance
Full compliance with EU data protection regulations including data minimization and right to erasure.
SOC 2 Certified
Independently audited security controls meeting SOC 2 Type II requirements.
Audit Logging
Comprehensive audit trails for all system activities with tamper-proof storage.
Data Encryption
AES-256 encryption at rest and TLS 1.3 in transit for all sensitive data.
Seamless Integrations
Connect HeroFocus with your existing CRM, HR, payroll, and communication tools for a unified workforce management experience.