Free Attendance
& Screen Monitoring
for BPO Heroes
Born from 15+ years of BPO experience. We've managed 5,000+ agents across 35+ global contact centers. We built HeroFocus because we know the pain of managing distributed teams — and we believe every BPO deserves professional tools, regardless of budget.
Why We're Different
While competitors limit free tiers to 3 users or offer only 14-day trials, HeroFocus offers unlimited users FREE forever — because we understand that small BPOs with 10-50 agents can't afford $5-25/user/month.
The Only Free Option Built for BPO
Every other workforce management tool either has no free tier, or limits free accounts to just 3 users. HeroFocus is the only platform that offers unlimited free users specifically designed for BPO operations.
| Platform | Free Users | True Free Tier | BPO-Specific | Monthly Billing | Starting Price |
|---|---|---|---|---|---|
HeroFocus | Unlimited | $0 | |||
ActivTrak | 3 only | $10+ | |||
Hubstaff | None | $4.99+ | |||
Time Doctor | None | $7+ | |||
Teramind | None | $11+ |
The Real Challenges of Managing BPO Teams
Whether your agents work from home or in global contact centers, managing attendance and productivity is incredibly complex. We've lived these challenges for 15+ years — that's why we built HeroFocus.
Remote/WFH Challenges
Unstable Internet
Agents may have unreliable home connections affecting clock-in
Time Zone Confusion
Agents across 10+ timezones create scheduling nightmares
Productivity Verification
No way to verify if agents are actually working
Time Theft Risk
Buddy punching and fake clock-ins are common
Work-Life Blur
Agents may take excessive breaks without accountability
On-Site Challenges
Multiple Locations
Managing attendance across 35+ global contact centers
Language Barriers
Staff speak different languages, need localized interfaces
Holiday Complexity
Each country has different holidays and leave policies
Shift Variations
24/7 operations with rotating day/night shifts
High Turnover
Constant onboarding/offboarding creates admin burden
Whether you manage 10 agents or 10,000, across 1 country or 35, HeroFocus provides the tools you need — and the core features are FREE forever.
Core Features Included Free
Everything you need to manage BPO attendance and productivity — without paying a dime. No 14-day trial. No 3-user limit. Free forever.
One-Click Clock-In
Simple web/mobile one-click attendance with IP verification for authenticity. No complex hardware or biometric systems required.
Global Timezone Support
Perfectly supports attendance management across all global timezones with automatic conversion. Ensures cross-site BPO team attendance accuracy.
Global Holiday Management
Built-in global holiday data for 100+ countries with automatic recognition. Flexible holiday rules configuration for multi-site BPO operations.
Exception Appeals
Complete attendance exception appeal workflow with punch card applications, exception explanations, and approval tracking. Critical for fair BPO workforce management.
Powerful Features for BPO Operations
Powerful attendance management and screen monitoring features make remote team management simple and efficient
Smart Scheduling
Flexible scheduling system supporting multiple teams, rotation schedules, and flexible work arrangements with automatic calculation and intelligent alerts.
Flexible Scheduling
Multi-shift, rotation, flexible work modes
Work Hours Stats
Auto-calculate work hours, overtime, leave
Smart Alerts
Auto-detect anomalies and send notifications
Data Reports
Generate detailed attendance reports and analytics
We Believe Every BPO Deserves Professional Tools
After 15+ years running BPO operations, we know the struggles of small and mid-size contact centers. Enterprise tools cost $10-25 per user per month — that's $500-$1,250/month for just 50 agents. That's not fair. That's why HeroFocus core features are free forever.
70% of BPOs Have <100 Agents
Small and mid-size BPOs are the backbone of the industry, yet they're priced out of enterprise tools. We believe every BPO deserves professional workforce management.
30-45% Annual Agent Turnover
BPO agent turnover is brutal. Per-user pricing punishes you for industry realities. Our free tier means onboarding new agents costs nothing.
Managing 10+ Countries is Hard
Your agents are in Manila, Bogotá, Cairo, and Bucharest. Each has different timezones, holidays, and compliance rules. We handle all of it — for free.
Remote Work Changed Everything
The WFH revolution hit BPOs hard. You need to verify remote agents are actually working, but enterprise monitoring tools cost $10-25/user. Not anymore.
Free Tier Includes:
Pay Monthly, Scale Freely
BPO operations are seasonal. Your workforce fluctuates with campaigns, holidays, and market demands. Why should you be locked into annual contracts? HeroFocus offers true monthly billing with no annual commitment.
Pay Monthly, Not Annually
No annual contracts or upfront commitments. Pay only for the months you need — perfect for BPO's seasonal fluctuations.
Scale Up Instantly
Holiday season surge? Add 100 agents today, remove them next month. Your billing adjusts automatically.
Scale Down Freely
Campaign ended? Simply reduce your seat count. No penalties, no questions asked, no wasted budget.
Per-Agent Pricing
Only pay for active agents. Agent goes offline? Stop paying immediately. True usage-based pricing.
Perfect for BPO Seasonal Fluctuations
Holiday season coming? Add 200 agents instantly. Campaign ended? Remove them next month. No penalties, no wasted budget. Your billing adjusts automatically.
Security & Compliance Built-In
BPO operations handle sensitive customer data. HeroFocus is built with enterprise-grade security from day one — GDPR compliant, SOC2 certified, with full audit trails and encryption.
Connect Your Existing Tools
HeroFocus integrates with your existing CRM, HR, and payroll systems. Connect Zendesk, Freshdesk, Slack, Microsoft Teams, and more — all through our powerful API.
Ready to Transform Your
BPO Workforce Management?
Join thousands of BPO contact centers worldwide using HeroFocus to manage attendance, monitor productivity, and scale their operations — starting free, forever.